Can I exchange it for another product?
NONYMOUSAA does not accept exchanges.
Customers will need to place a new order for their desired product.
※ Please note that exchanges and returns are not possible due to customer preference (including exchange for a different color, size, etc.) other than product damage or defects.
-> 我可以把它換成別的產品嗎？
NONYMOUSA不接受兌換。
客戶需要爲他們想要的產品下新的訂單。
※ 請注意，除產品損壞或缺陷外，由於客戶偏好（包括更換不同的顏色，尺寸等），無法換貨和退貨。
Refund Method
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
-> 退換貨方式
一旦您的退貨被我們的合作伙伴收到並接受，您的退款將通過原始付款方式完成，不包括運費。
退貨或取消訂單需要3-5個工作日才能退款。
請注意,根據您的信用卡發行人的計費時間表,您的退款可能要到下一個計費月才能處理。
NONYMOUSAA Official Online Store Return Policy
Returns are ONLY POSSIBLE IF THE PRODUCTS IS DEFECTIVE.
Returns are only possible for ordered products that the product through 1:1 inquiry in My Page and have completed the verification procedure for the combination of the customer service center.
■ Returns are available within 7 calendar days after delivery of the product.
If the delivery is delayed after you have received your contract details, you can return your order within 7 days upon receipt of your order or after the start of the shipping date.
Please make sure to contact it through make 1:1 inquiries in My page before sending the package or request return in our website.
We do not have a responsibility of Loss if there is any package without notice.
■ Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Please take care when trying on your purchases and return them in the same condition you received them.
Any returns that do not meet our policy will not be accepted.
-> NONYMOUSAA官方網上商店退貨政策
退貨只有在產品有缺陷時才能進行。
退貨只有在"我的主頁"中通過1:1查詢訂購的產品，並且已完成客戶服務中心組合的驗證程序時才能進行。
■ 退貨可在產品交付後的7個日曆日內進行。
如果您在收到合同詳細信息後延遲交貨，您可以在收到訂單後7天內或在發貨日期開始後退回您的訂單。
請務必在發送包裹前通過"我的頁面"進行1:1查詢或在我們的網站上要求退貨。
如有任何包裹恕不另行通知，我們不承擔損失責任。
■ 物品必須未磨損、未損壞和未使用，並附上所有標籤，包括原始包裝。
購買商品時請注意,以與收到商品時相同的狀態退貨。
任何不符合我們政策的退貨將不被接受。
CUSTOMER SERVICE CENTER
■ E-MAIL : nonymousaa@nonymousaa.com
■ KOREA TIME : MON - FRI AM 10:00 ~ PM 5:00 / LUNCH BREAK 13:00~14:00 (SAT.SUN.HOLIDAY OFF)
-> 客戶服務中心
■ 電子郵件 : nonymousaa@nonymousaa.com
■ 韓國時間 : 週一至週五 上午10:00~下午5:00 / 午休 13:00~14:00 (星期六.週日.節假日休息)
