Shipping

NONYMOUSAA's official online store offers delivery services through ems.
International delivery takes 7 to 15 business days, and delivery may be delayed depending on delivery location and availability.
Please understand that delivery begins on business days except holidays and weekends, and delays may occur by 1–3 business days depending on circumstances.

After receiving the package, please check if there is any damage to the product.
If there is any damage, please leave the relevant information through make 1:1 inquiries in My page and we will help you with your response after checking it quickly.

-> 配送 

NONYMOUSAA的官方網上商店通過ems提供送貨服務。
國際配送需要7~15個工作日,根據配送位置和供應情況可能會延遲配送。
除節假日及週末外，從營業日開始配送，根據情況可能會延遲1-3個工作日，敬請諒解。

收到包裹後，請檢查產品是否有損壞。
如有破損,請在"我的主頁"上1:1諮詢,留下相關信息,並迅速確認後幫助答覆。 

Shipping Fee

NONYMOUSAA official international website Costs will be charged according to the shipping cost standard.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

Please be advised that these charges are levied by the destination country and we do not have control over them.

We are not sure about the taxes because It depends on the country.

To make sure, Please, contact with the customs in your country.

In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.

Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

※ Please note that the recipient may be  responsible for any import duties and taxes that apply to international shipments.

-> 運費

NONYMOUSAA官方國際網站 運費將按照運費標準收取。

- 海關和關稅

收件人將負責可能受到進口關稅和稅收的國際貨運。
請注意，這些費用由目的地國家徵收，我們無法控制。

我們不確定稅收，因爲這取決於國家。
請務必與您所在國家的海關聯繫。

如果收件人拒絕接收包裹,訂單將退回韓國,不再重新發送。
相關費用（往返運費、海關等）將從退款中扣除。

※ 請注意，收件人可能負責適用於國際貨運的任何進口關稅和稅收。
 

FAILED TO RECEIVE COMPLETED PACKAGE DELIVERY

If you have failed to receive the completed package delivery, please be advised to contact YOUR COUNTRY the ems Customer Center for assistance regarding the delivery status.

-> 未能收到已完成的包裹遞送

如果您未能收到已完成的包裹遞送，請聯繫您的國家/地區ems客戶中心，以獲得有關遞送狀態的幫助。 

CUSTOMER SERVICE CENTER

■ E-MAIL : nonymousaa@nonymousaa.com

■ KOREA TIME : MON - FRI AM 10:00 ~ PM 5:00 / LUNCH BREAK 13:00~14:00 (SAT.SUN.HOLIDAY OFF)

-> 客戶服務中心
■ 電子郵件 : nonymousaa@nonymousaa.com
■ 韓國時間 : 週一至週五 上午10:00~下午5:00 / 午休 13:00~14:00 (星期六.週日.節假日休息)